Workshop Cancellation & Registration Policy

We understand that plans can change! Please review our workshop policies before registering.

Cancellations & Refunds

Registrations cancelled at least 7 days before the workshop begins are eligible for a full refund. Cancellations made less than 7 days before the workshop are non-refundable, as flowers and materials will have already been purchased or prepared. However, you may still transfer your registration to another person up to 1 hour before the workshop begins.

To cancel your registration, please email us at atelier@thackerandrue.com. Refunds are issued to your original payment method.

No refunds or credits are provided for missed workshops.

Registration Transfers

Unable to attend? You're welcome to transfer your registration to another person at no additional charge.

Simply use the "Transfer ticket" option in your confirmation email or on your registration page. The new attendee will receive their own confirmation.

Transfers can be made up to 1 hour before the workshop begins.

Switching Workshops

If you'd like to attend a different workshop instead, please email us at atelier@thackerandrue.com at least 7 days before your original workshop.

Switches are subject to availability and will be arranged by our team at no additional transfer fee. If the new workshop costs more, we'll send you a payment link for the difference. If it costs less, we'll refund the difference to your original payment method.

Workshop Cancellations

Workshops require a minimum of 5 participants to proceed.

If a workshop doesn't reach the minimum registration requirement, we may need to cancel or reschedule it. We'll aim to provide at least 72 hours' notice whenever possible.

If Thacker & Rue cancels a workshop due to insufficient registrations or unforeseen circumstances, you'll be offered a full refund or the option to transfer your registration to another available workshop.

Registration Deadlines

Registration closes when a workshop reaches capacity or 3 hours before its scheduled start time, whichever comes first.