Delivery Information
Thacker & Rue offers local floral delivery throughout Edmonton and surrounding communities, along with pickup from our Leduc atelier. Available delivery and pickup dates can be selected when placing your order online.
Local Delivery
Delivery Fee
We offer local flower delivery throughout Edmonton, Sherwood Park, St. Albert, Leduc, Nisku and Beaumont. Delivery fees are based on the recipient's location and are calculated at checkout.
Leduc, Nisku & Beaumont: $15
Edmonton & Sherwood Park: $20
St. Albert: $30
If you're unsure whether your delivery address falls within our service area, please contact the atelier before placing your order.
Scheduling Your Delivery
Select your preferred available delivery date when placing your order. Orders must be placed by 12:00 PM (noon) for next-day delivery. Orders placed after this cutoff will be eligible for the next available delivery date.
Orders may be scheduled up to 30 days in advance.
Same-Day Delivery
Same-day delivery is not typically available through our online shop. If you're hoping to arrange a same-day delivery, please contact the atelier directly. Where possible, we'll be happy to let you know what we can accommodate.
Atelier Pickup
Prefer to pick up your flowers? Complimentary studio pickup is available from the Thacker & Rue atelier:
Unit 209, 3601 82 Avenue
Leduc, Alberta T9E 0H7
Select your preferred available pickup date when placing your order. Orders must be placed by 12:00 PM (noon) for next-day pickup. Orders placed after this cutoff will be eligible for the next available pickup date.
Orders may be scheduled up to 30 days in advance.
Delivery Policy
We take great care in ensuring your flowers arrive beautifully and within the requested delivery window. To help us provide reliable and efficient delivery service, please review the following before placing your order.
Delivery Information
Customers are responsible for providing a complete and accurate delivery address, recipient name, contact information and any relevant delivery instructions at the time of ordering. Thacker & Rue is not responsible for delays or unsuccessful deliveries resulting from incorrect or incomplete information.
Recipient Availability
We will attempt to contact your recipient in advance to coordinate delivery. It is, however, the purchaser's responsibility to ensure that the recipient, or someone able to accept the flowers on their behalf, is available at the delivery address during the requested delivery window.
Delivery Attempts
One delivery attempt will be made. If our driver is unable to safely complete the delivery, the arrangement will be returned to the atelier and made available for pickup until the end of business hours the following business day.
Additional delivery attempts may be arranged, where possible, and will be subject to an additional delivery fee.
Leaving Flowers Unattended
Because flowers are sensitive to temperature and weather conditions, arrangements will not be left outdoors or in another unattended location when doing so could compromise their quality or safety. Where a secure and suitable location is available, flowers may be left at the driver's discretion or according to instructions provided by the purchaser.
Condos, Apartments & Secured Buildings
For deliveries to apartments, condominiums, offices or other secured buildings, the purchaser is responsible for ensuring our driver can access the building and that someone is available to accept the delivery. Deliveries may be left with a concierge or reception desk where permitted.
Delivery Windows
Delivery times are provided as a window rather than a guaranteed arrival time. While we make every effort to deliver within the requested window, circumstances such as weather, traffic, road conditions and other events outside our control may result in delays.
Weather & Extreme Temperatures
During periods of extreme heat, cold or severe weather, we may modify, postpone or suspend delivery when necessary to protect the flowers or the safety of our delivery team. We will contact the purchaser if a significant change to the scheduled delivery is required.
Studio Pickup Following an Unsuccessful Delivery
Flowers returned to the atelier following an unsuccessful delivery will be cared for appropriately and held until the end of business hours on the following business day. Due to the perishable nature of fresh flowers, we cannot guarantee their condition beyond this period.